Who we are

At 3CLogic, we are big believers that our people are the most important asset we have and that winning is a team sport.  

3CLogic is a fast growing, venture-backed, SaaS “startup” with our headquarters in Rockville, Maryland. Some of our roles are local to the main office and others are remote, but we have talented individuals working from everywhere as we continue to build our safety-first hybrid remote and in-person culture, and we care more about what you might bring to our team and where you want to go in your career than where you are located.

We realize you've very likely read tons of job descriptions that look a whole lot like this one. But what we can't put in words is why we would love to hear from you. You've heard the term "living in the gray area," right? Well, a great fit for 3CLogic is someone who wants to live in technicolor. There's never a gray moment here! We are all entrepreneurs at heart, who believe that when you bring your full self to work, the possibilities are infinite.

If your interest is piqued, let's chat! We'd love to show you, rather than tell you, what makes us special, and find a place in our organization where you can thrive.

What we do

Ever call a company or organization for help and wait on hold forever only to get to a person who can’t help you?  Well we are the ones that fix that!

3CLogic is a global provider of voice AI, Contact Center, and SMS solutions to enterprise and Global 2000 organizations worldwide – think 7-Eleven, Swiss Railways, Regeneron, Northeastern University, Hyatt Hotels, or LabCorp. Organizations leverage our technology and services every day to increase the quality of service to their customers/employees, improve the performance of the agents serving them, lower their operational costs, and optimize how easy it is to analyze and manage it all.  We make calling for help a positive experience and efficient channel for everyone!

A strategic ServiceNow and SAP partner, 3CLogic is paving the way for organizations to digitally transform customer and employee experiences, deliver conversational voice self-service offerings, enable remote work at scale, and leverage AI to drive better business outcomes.  

General Job Details: 

Position Name: Senior Prompt Engineer

Experience: 4 to 8 yrs

Job Type: Permanent

Location: Sector-142, Noida

Number of hires for this role: 01

Position Summary:

We are looking for a Prompt Engineer who views LLMs as a powerful engine requiring a precision-tuned transmission. You won’t just be writing instructions; you will be architecting the bridge between raw model potential and production-ready, deterministic AI solutions.

In this role, you will move beyond basic "chat" interfaces to build sophisticated Voice Bots, knowledge assistants, and automated workflows that are fast, reliable, and scalable.

Key Responsibilities:

1. Architecting Intelligence

• Precision Engineering: Design and maintain high-fidelity prompts for Voice AI, summarization, and complex automation.
• Advanced Logic: Deploy Few-Shot, Chain-of-Thought, and Structured Output techniques to transform probabilistic models into reliable business tools.
• Efficiency: Optimize token usage to balance high performance with cost-effectiveness.

2. Evaluation & Reliability

• Science-Based Testing: Move beyond "vibes" by conducting A/B testing and automated evaluations using frameworks like BLEU, ROUGE, or BERTScore.
• Guardrail Development: Build monitoring frameworks to proactively detect and neutralize hallucinations, bias, and irrelevance.
• Human-in-the-loop: Design feedback loops that allow human expertise to refine AI accuracy over time.

3. Collaborative Integration

• Bridge the Gap: Partner with Data Scientists and Engineers to integrate prompts into RAG pipelines and production APIs.
• Knowledge Leadership: Maintain a reusable prompt library and mentor the broader team on LLM best practices.

Qualifications:

• Academic Foundation: Bachelor’s or Master’s in CS, AI/ML, Data Science, or Computational Linguistics.
• Technical Fluency: Proficient in JavaScript, Python for automation, and a deep understanding of REST APIs, RAG Pipelines.
• Cloud Native: Hands-on experience with Azure OpenAI Service or similar enterprise-grade LLM platforms.
• The RAG Expert: You understand embeddings, vector search, and how retrieval improves model context. 

Good To Have:

• Experience with Voice AI testing tools (e.g., Hamming AI, Cekura).
• Familiarity with Vector Databases like Pinecone, Weaviate, or Azure AI Search.
• A background in Cognitive Science or UX Writing—you understand how humans and machines process language.

Benefits:

• Flexible Working Hours.
• Hybrid Working Style.
• Personal Accidental Insurance.
• Health Insurance to Self, Spouse and two kids.
• 5 days working week.

3CLogic, Inc. is an Equal Opportunity/Affirmative Action Employer committed to excellence through diversity. Employment offers are made on the basis of qualifications and without regard to race, sex, religion, national or ethnic origin, disability, age, veteran status, or sexual orientation.