Who we are

At 3CLogic, we are strong believers that our people are our greatest asset and pride ourselves on having an outstanding team built on a diverse group of uniquely talented individuals. We are a fast-growing, venture-backed, SaaS organization with a startup mentality at the center of a massive market trend and opportunity between CRM and CCaaS. Some of our roles are still local to our headquarters in Rockville, Maryland (US), or Noida, Uttar Pradesh (India), but we have talented individuals working from everywhere as we continue to build our safety-first remote, hybrid, and in-person culture. In the end, we care more about what you might bring to our team and where you want to go in your career than where you are located.

We realize you've very likely read tons of job descriptions that look a whole lot like this one. But what we can't put in words is why we would love to hear from you. You've heard the term "living in the gray area," right? Well, a great fit for 3CLogic is someone who wants to live in technicolor. There's never a gray moment here! We are all entrepreneurs at heart, who believe that when you bring your full self to work, the possibilities are infinite.

If your interest is piqued, let's chat! We'd love to show you, rather than tell you, what makes us special, and find a place in our organization where you can thrive.

What we do

Ever call a company or organization for help and wait on hold forever only to get to a person who can’t help you? Well we are the ones that fix that!

3CLogic is an award-winning and global provider of Conversational AI, Contact Center, and SMS solutions to enterprise and Global 2000 organizations worldwide – think 7-Eleven, Swiss Railways, Regeneron, Northeastern University, Hyatt Hotels, or LabCorp. Organizations leverage our technology and services every day to increase the quality of service to their customers/employees, improve the performance of the agents serving them, lower their operational costs, and optimize how easy it is to analyze and manage it all. We make calling for help a positive experience and efficient channel for everyone!

A strategic ServiceNow and SAP partner, 3CLogic is paving the way for organizations to digitally transform customer and employee experiences, deliver conversational voice self-service offerings, enable remote work at scale, and leverage AI to drive better business outcomes.

We are growing quickly and are looking for energetic candidates seeking to join a fast-paced company and market!. Is that you? If so, please send a copy of your resume and cover letter.

Learn more by visiting our website or open positions on our careers page.

Senior Voice AI Developer

Noida, Uttar Pradesh, India

Full Time

Experienced

Position Name: Senior Voice AI Developer
Experience: 3 to 6 yrs
Job Type: Permanent
Location: Sector-142, Noida
Position Summary:
We're looking for an individual with strong development skills to design and build AI-powered voice solutions across our platform, driving the integration of artificial intelligence into various aspects of our business. You will:

Build and own systems end-to-end — from design through production.
Work closely with cross-functional teams to align AI capabilities with real customer needs.
Ensure what we ship scales reliably across a growing multi-tenant base.

Your expertise will help us harness the power of AI to drive innovation, improve decision-making, and maintain a competitive edge in our industry.
Key Responsibilities:

Design, develop, and oversee the implementation of end-to-end AI solutions.
Collaborate with business and IT stakeholders to understand and fulfill the AI needs of the organization.
Create architectural approaches for AI software and hardware integration.
Define AI solution objectives and ensure alignment with business outcomes.
Monitor AI industry trends and maintain state-of-the-art industry knowledge.
Implement best practices for AI testing, deployment, and maintenance.

Qualifications: Candidates should be B.tech/M.tech/MCA (CSE/IT) preferably from premium institutes.

Mandatory Skills & Experience:

Strong proficiency in Node.js / JavaScript / TypeScript for building and maintaining production applications.
Experience designing and consuming RESTful APIs.
Hands-on experience with PostgreSQL, Redis, Kafka.
Experience working with AWS services - Lambda, API Gateway, S3. SQS, Bedrock.
Experience with WebSockets or similar real-time communication protocols
Foundational understanding of Generative AI concepts — prompting, embeddings, RAG pipelines, and LLM integration patterns.
Experience working with at least one AI/LLM framework or API in a production.
Proven understanding of scalable computing systems, microservices architectures, data structures, and algorithms.
Working with defined processes and policy (e.g. Peer review, test driven development, coding standards and deployment process).

Non-Technical Skills:

Strong analytical and problem-solving ability — you break down ambiguous problems methodically.
Self-motivated and capable of owning features end-to-end with minimal supervision.
Clear written and verbal communication skills.
Comfortable working in an Agile/Scrum environment with sprint-based delivery.

Good To Have:

Experience integrating with OpenAI and/or Anthropic APIs (tool calling, streaming, function calling).
Hands-on experience with LangChain / LangGraph.
Knowledge of Docker & Kubernetes.
Speech-to-Text & Text-to-Speech: Functional knowledge of speech processing.
Exposure to observability tooling — structured logging, distributed tracing, metrics (e.g., Grafana, OpenTelemetry).
Experience to work with geographically distributed teams.

Benefits:

Flexible Working Hours.
Hybrid Working Style.
Personal Accidental Insurance.
Health Insurance to Self, Spouse and two kids.
5 days working week.

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