Who we are

At 3CLogic, we are strong believers that our people are our greatest asset and pride ourselves on having an outstanding team built on a diverse group of uniquely talented individuals. We are a fast-growing, venture-backed, SaaS organization with a startup mentality at the center of a massive market trend and opportunity between CRM and CCaaS. Some of our roles are still local to our headquarters in Rockville, Maryland (US), or Noida, Uttar Pradesh (India), but we have talented individuals working from everywhere as we continue to build our safety-first remote, hybrid, and in-person culture. In the end, we care more about what you might bring to our team and where you want to go in your career than where you are located.

We realize you've very likely read tons of job descriptions that look a whole lot like this one. But what we can't put in words is why we would love to hear from you. You've heard the term "living in the gray area," right? Well, a great fit for 3CLogic is someone who wants to live in technicolor. There's never a gray moment here! We are all entrepreneurs at heart, who believe that when you bring your full self to work, the possibilities are infinite.

If your interest is piqued, let's chat! We'd love to show you, rather than tell you, what makes us special, and find a place in our organization where you can thrive.

What we do

Ever call a company or organization for help and wait on hold forever only to get to a person who can’t help you? Well we are the ones that fix that!

3CLogic is an award-winning and global provider of Conversational AI, Contact Center, and SMS solutions to enterprise and Global 2000 organizations worldwide – think 7-Eleven, Swiss Railways, Regeneron, Northeastern University, Hyatt Hotels, or LabCorp. Organizations leverage our technology and services every day to increase the quality of service to their customers/employees, improve the performance of the agents serving them, lower their operational costs, and optimize how easy it is to analyze and manage it all. We make calling for help a positive experience and efficient channel for everyone!

A strategic ServiceNow and SAP partner, 3CLogic is paving the way for organizations to digitally transform customer and employee experiences, deliver conversational voice self-service offerings, enable remote work at scale, and leverage AI to drive better business outcomes.

We are growing quickly and are looking for energetic candidates seeking to join a fast-paced company and market!. Is that you? If so, please send a copy of your resume and cover letter.

Learn more by visiting our website or open positions on our careers page.

Solutions Architect

Remote

Full Time

Mid Level

Job Description: Solutions Architect
3CLogic is a global provider of voice and SaaS solutions to enterprise and Global 2000 organizations worldwide. A strategic ServiceNow and SAP partner, the company is among the leaders digitally transforming customer and employee experiences, voice-enabled self-service, remote work, and the application of AI to drive better customer outcomes.

We are growing quickly and are looking for energetic candidates seeking to join a fast-paced company and market! Is that you? If so, please send a copy of your resume and cover letter.

Location: Remote (US)

Description:
3CLogic is expanding our sales organization to meet the demands of a rapidly growing industry and is seeking experienced Solution Architects to join our team. In this pivotal role, you will support regional account executives in acquiring and retaining customers by employing top-tier technical pre-sales solution architecture skills to articulate the power, value, and ease of use of the 3CLogic platform.
This is a hands-on technical role requiring a professional adept at both broad and in-depth solution delivery and positioning throughout the sales cycle.

Job Responsibilities:

Lead structured technical discovery engagements with prospective customers.
Analyze business objectives, operational workflows, compliance requirements, and integration needs to design scalable solution architectures leveraging the 3CLogic platform and related integrations, including ServiceNow and third-party systems.
Develop architecture diagrams and technical documentation to support solution validation.
Ensure proposed solutions align with product capabilities, security standards, and implementation best practices.
Provide detailed technical input for RFP/RFI responses.
Address technical objections and support competitive positioning.
Contribute to pricing and scope discussions based on architectural complexity.
Support deal closure by ensuring technical alignment prior to contract execution.
Produce clear and structured documentation, including architecture diagrams, integration specifications, assumptions, dependencies, and scope definitions for Statements of Work (SOWs).
Identify risks, constraints, and exclusions to reduce implementation misalignment.
Ensure effective knowledge transfer to Professional Services and Delivery teams.
Collaborate with Product Management to provide structured field feedback and market intelligence.
Maintain alignment with Delivery and Customer Success teams to ensure scalable solution standards.
Maintain up-to-date knowledge of 3CLogic product capabilities and releases.
Maintain awareness of ServiceNow platform updates and integration best practices.
Track competitive CCaaS and CX technologies and emerging trends in AI, automation, and voice technologies.
Share insights that support product development and go-to-market strategy.

Required Qualifications:

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or equivalent professional experience.
At least 3 years of relevant experience in sales, technical, or customer-facing roles, ideally within a SaaS environment.
Design experience with AI-driven automation, IVR systems, speech analytics, or related technologies.
Strong understanding of cloud software architecture, APIs, and integration methodologies.
Experience in delivering tailored technical demonstrations and presenting use cases.
Strong presentation skills, with the ability to build trust across both technical and non-technical audiences.
Ability to quickly learn, interpret, and articulate complex technical concepts.
A creative and analytical approach to problem-solving, with the ability to address challenges across various business sectors.
Excellent written and verbal communication skills.
Willingness to travel up to 25% as required.

Preferred Qualifications:

At least 3 years of experience working with ServiceNow, either through relevant sales / pre-sales roles or via ServiceNow certifications (such as System Administrator, Implementation Specialist, Application Developer, ITSM, or CSM).
Experience with ServiceNow, with preference for Administrator or Implementation Specialist certifications.
Expertise in voice technology, including speech analytics, Natural Language Understanding (NLU), voice bots, and Interactive Voice Response (IVR) systems.
Experience in contact center, CCaaS, or Customer Experience technologies.
Experience with AI and machine learning applications in customer service environments.

Compensation & Benefits:

Salary: $115,000 - $135,000 annually, based on experience.
Benefits Summary: This position includes company-sponsored health, dental, and vision insurance, 401(k) plan with 3% company match and PTO.

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