PFS-Sr. QA Configurator

Who we are

At 3CLogic, we are big believers that our people are the most important asset we have and that winning is a team sport.  

3CLogic is a fast growing, venture-backed, SaaS “startup” with our headquarters in Rockville, Maryland. Some of our roles are local to the main office and others are remote, but we have talented individuals working from everywhere as we continue to build our safety-first hybrid remote and in-person culture, and we care more about what you might bring to our team and where you want to go in your career than where you are located.

We realize you've very likely read tons of job descriptions that look a whole lot like this one. But what we can't put in words is why we would love to hear from you. You've heard the term "living in the gray area," right? Well, a great fit for 3CLogic is someone who wants to live in technicolor. There's never a gray moment here! We are all entrepreneurs at heart, who believe that when you bring your full self to work, the possibilities are infinite.

If your interest is piqued, let's chat! We'd love to show you, rather than tell you, what makes us special, and find a place in our organization where you can thrive.

What we do

Ever call a company or organization for help and wait on hold forever only to get to a person who can’t help you?  Well we are the ones that fix that!

3CLogic is a global provider of voice AI, Contact Center, and SMS solutions to enterprise and Global 2000 organizations worldwide – think 7-Eleven, Swiss Railways, Regeneron, Northeastern University, Hyatt Hotels, or LabCorp. Organizations leverage our technology and services every day to increase the quality of service to their customers/employees, improve the performance of the agents serving them, lower their operational costs, and optimize how easy it is to analyze and manage it all.  We make calling for help a positive experience and efficient channel for everyone!

A strategic ServiceNow and SAP partner, 3CLogic is paving the way for organizations to digitally transform customer and employee experiences, deliver conversational voice self-service offerings, enable remote work at scale, and leverage AI to drive better business outcomes.  

We are growing quickly and are looking for energetic candidates seeking to join a fast-paced company and market!. Is that you?  If so, please send a copy of your resume and cover letter. 

General Job Details:

Experience: 4 to 7 yrs

Job Type: Permanent

Location: Sector-142, Noida

Position Summary: 

We are seeking a highly skilled and experienced Senior Manual QA and Customer Requirement Configurator to join our dynamic team. The ideal candidate will have a strong background in quality assurance, customer requirement analysis, REST APIs, JavaScript, MySQL, and team leadership. They will play a critical role in ensuring the quality of our product while effectively managing customer interactions and configuring the system to meet their specific needs.

Key Responsibilities:

• Lead the manual testing efforts for our product, including test planning, test case creation, execution, and reporting.
• Collaborate with the development team to ensure comprehensive test coverage and timely issue resolution.
• Analyze customer requirements and configure the system to meet their specific needs, ensuring alignment with product capabilities.
• Act as a primary point of contact for customer interactions, addressing inquiries, gathering feedback, and providing technical support as needed.
• Should have the knowledge of REST APIs and JavaScript.
• Perform database testing and validation using MySQL queries.
• Coordinate with the QA team, Dev and Support to optimize configuration processes.
• Troubleshoot configuration failures and issues in a timely manner.
• Develop and document processes for migrations, upgrades of customers.
• Help test new configurations in-house.
•  Perform UAT and run through customer use cases to validate the configuration.
• Mentor and guide junior QA team members, providing technical leadership and fostering a collaborative team environment.
• Continuously evaluate and improve QA processes and methodologies to enhance overall efficiency and effectiveness.

Skills:

• Proven experience in manual software testing, with a focus on web-based applications.
• Strong understanding of REST APIs and experience in testing API endpoints.
• Should have knowledge of MySQL and JavaScript.
• Excellent communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders.
• Prior experience in configuring software systems based on customer requirements is highly desirable.
• Demonstrated leadership abilities, with a track record of successfully leading and motivating teams.
• Detail-oriented mindset with a passion for delivering high-quality software solutions.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related field.

Benefits:

• Flexible Working Hours.
• Hybrid Working Style.
• Personal Accidental Insurance.
• Health Insurance to Self, Spouse and two kids.
• 5 days working week.